Shipping policy

Shipping Policy
Thank you for shopping with us! Please read our shipping policy below to understand how your order is processed, tracked, and delivered.

 Order Processing Time
  • Fulfillment Window: All orders are processed within 2–5 business days (excluding weekends and holidays).
  • Notification: You will receive a automated email confirmation when your order is placed, and a second notification containing tracking details when your order officially ships.
  • High Volume Delays: During peak promotional seasons or high volume periods, processing may take an additional 2–3 business days. If a significant delay occurs, our team will reach out to you directly via email.

 Shipping Rates & Delivery Estimates
Shipping charges for your order are calculated dynamically and displayed clearly at checkout. We work closely with a global network of specialized fulfillment centers to ensure your items arrive safely. Delivery windows depend heavily on your destination country:
  • United States: 7–15 business days
  • Canada: 7–15 business days
  • United Kingdom & Europe: 10–20 business days
  • Australia & New Zealand: 10–20 business days
  • Rest of World: 10–25 business days
Note: While most packages arrive strictly on schedule, occasional delays can happen due to local customs clearance, global transit disruptions, or severe weather conditions. These estimated windows are not absolute guarantees.

Free Shipping Promotion
We are happy to offer Free Standard Shipping worldwide on all orders with a total checkout value over $30.

Order Tracking
Once your package leaves our global fulfillment facility, a shipping confirmation email containing your tracking link and tracking number will be sent to you automatically.
  • Update Window: Please allow 24–72 hours for the carrier's tracking system to update after receiving your notification.
  • How to Track: You can monitor your package's journey at any time by clicking the dedicated link inside your shipping confirmation email.

Customs, Duties & Taxes (EU & International)
We aim to make cross-border shipping as smooth and transparent as possible for our global community:
  • European Union (Orders Under €150): Good news! For all orders shipped to the European Union with a total value below €150, VAT is already fully included in the retail price you see on our store. We utilize a pre-registered Import One-Stop Shop (IOSS) declaration process to clear your package through customs seamlessly. You will not face any unexpected import VAT, hidden administrative handling fees, or local postal courier surcharges upon delivery. 
  • Orders Over €150 & Rest of World: For European orders exceeding €150, and all other international destinations outside the EU, customers are solely responsible for any local customs duties, import taxes, or carrier clearance fees imposed by their destination country's regulations.

Damaged, Lost, or Missing Packages
Your satisfaction is our absolute priority. If your order arrives damaged or is lost by the carrier during transit, we will step in to resolve the issue immediately:
  • Reporting Window: Please report any damaged items or missing packages to our customer support team at sserapant@gmail.com within 7 days of the delivery date (or the estimated delivery date).
  • Evidence Required: For damage claims, please preserve all original packaging materials and damaged goods, and attach clear photos of the damage to your support email so we can process your replacement quickly.

Incorrect Address Disclaimer
Please carefully verify your shipping address during checkout. We are not responsible for packages that fail to deliver due to incorrect, incomplete, or outdated address information provided by the customer. If you spot an error in your address, contact us immediately at sserapant@gmail.com We will do our best to update it, but address modifications cannot be guaranteed once an order has entered our automated processing system.

Order Changes & Cancellations
To maintain fast shipping speeds, orders are forwarded to our fulfillment network almost immediately. If you need to change or cancel your order, you must email sserapant@gmail.com within 6 hours of placement. Once an order enters processing with our global warehouse teams, we are completely unable to modify or cancel it.

 Multiple Packages Notice
To provide you with the best product selection and competitive pricing, we ship our inventory from multiple specialized fulfillment hubs. If you order multiple different items, they may be shipped separately. If this happens, your items will arrive in separate packages at slightly different times. This is completely standard and does not mean your order is incomplete.